FAQs
GENERAL
How do you handle access to the property? --- We’re flexible! We can meet with the agent or homeowner on-site or retrieve keys from a secure lockbox. Please let us know your preference when booking. ---
What happens if I need to cancel or reschedule my appointment? --- Cancellations or reschedules must be made within 24 hours of the appointment time. Cancellations with less than 24 hours notice are subject to a $100 fee. Reschedules requested with less than 24 hours notice are subject to a $50 fee. Check out our Terms and Conditions for more details. ---
What are your turnaround times? --- - 24 hours: HDR Photos, 2D Floor Plans, and HDR-Photos, Virtual Tours. - 48 hours: Virtual Staging. - 72 Hours: Videos. ---
Do you charge travel fees? --- Yes, but travel fees only apply for properties located more than 30 km from our base. The travel fee starts at $30, and is automatically calculated during the booking process for complete transparency. Check out our Terms and Conditions for more information. ---
Can I use the photos and videos on social media, or my website? --- Yes, all media you receive is licensed for use in marketing your listing, including on your website and social media. ---
PROPERTY MANAGERS
Can you do photo/video documentation for rental inspections? --- Yes, we provide detailed photo and video documentation for rental inspections or property condition reports. You can place an order as usual, or contact us for a custom quote tailored to your specific needs. ---
Do you offer editing services like virtual staging for rentals? --- Yes, virtual staging and other editing services are available and can help make your rental listing stand out. Turnaround time is typically 48 hours. ---
BUILDERS/CONSTRUCTION
Can you document construction progress? --- Absolutely! We can capture before, during, and after shots for construction or renovation projects. This is great for marketing purposes or as a visual record for your clients. ---
Do you provide drone photography for construction sites? --- Yes, drone photography is available to showcase large sites or provide aerial views. Please note that we cannot operate drones in restricted areas, such as those near airports. ---
Do I get permanent license to use the photos in my portfolio? --- Contact us for a detailed quote on a package tailored to your needs, including portfolio licensing. ---